Frequently Asked Questions

About Air Ambulances

What is an air ambulance?

An air ambulance is a fixed-wing aircraft with built in stretcher system and fully equipped with Advanced Life Support (ALS) medical equipment and medical personnel to assist in the transport of an ill person from one city to another, regardless of distance. Read more about what an air ambulance is.

How far can an air ambulance go?

We fly anywhere in the world permitted by the Federal Aviation Administration (FAA) and the State Department. We are able to fly over the Atlantic and Pacific oceans with the jet aircraft.

Do you fly internationally?

Yes, we can fly anywhere in the world, except for those countries in which the Federal Aviation Administration (FAA) and the State Department do not permit U.S. registered aircraft to go to.

When is an air ambulance needed?

When a patient requires a stretcher during an air transport, then an air ambulance will be most needed. Other occasions may require the patient to go to a specialized hospital for immediate treatment or specialized rehabilitation. Also patients and their family members may prefer using an air ambulance for the comfort and worry-free bedside-to-bedside service that we offer rather than using a commercial airline that do not accept patients on domestic flights.

How many family members and companions can travel with the patient?

Depending on the type and the configuration of the aircraft, we may accept up to four passengers to accompany the patient. If the patient requires several medical personnel, then fewer passengers will be able to accompany the patient.

Can you transfer patients within Europe, Asia, Africa, or elsewhere?

Yes, with the convenience of our strategically located base in Europe, we can transfer patients within Europe, Asia, the Middle East, and Africa.

What are your operating hours?

Our dispatch office is open 24 hours, 7 days a week including all holidays. An experienced flight coordinator is always ready to assist you.

What is the cost of an air ambulance?

The cost of an air ambulance transfer is based on various factors, such as the type of aircraft, type of medical personnel on board, and distance of the transfer. When calling our 24-hour dispatch center, our flight coordinators will provide you with accurate prices for your transport.

Does insurance pay for air ambulance?

Depending on the individual’s insurance coverage, many private insurance companies do cover air ambulance transfers. It is best to check with the insured policy for pre-approval of the air ambulance transfer.

Does Medicare or Medicaid pay for air ambulance transfers?

Medicare will not pay unless it is certain that it is that the transport is a medical necessity. We are able to submit a claim on behalf of the patient once an Advance Beneficiary Notice is signed and sent to us.

What services does Advanced Air Ambulance provide?

We provide many types of services to suit the patient’s particular medical needs. In most circumstances, we provide complete worry-free bedside-to-bedside service, which means we will provide a ground ambulance to pick up the patient from their bedside to the nearest possible airport where an air ambulance plane will be waiting. Aboard the plane are Advanced Life Support (ALS) equipment and staffed with a Registered Nurse and/or ALS Paramedic. Upon arrival to the destination, an awaiting ambulance will transfer the patient to the final destination.

We also provide specialized medical staff when needed. For example, when a patient requires a respirator or ventilator, a Respiratory Therapist is required to operate such a device on board the flight. Physicians may also be available upon request, at additional fees. In addition, we provide Medical Escort Service for those patients that require medical care on a commercial airliner (aboard normal flights, for example, American Airlines).

What is included in the price quote?

For your convenience, we offer worry-free Bedside-to-Bedside service, which includes our medically equipped aircraft with medical personnel along with ground ambulance transportation at each end, unless otherwise requested.

What kind of payment do you accept?

We accept all major credit cards such as American Express, Visa, Master Card, and Discover Card. We also accept all types of checks with a credit card guarantee, bank wire transfers, and third party financial arrangement including insurance companies.

What type of insurance is carried on air ambulance aircraft?

The Learjet aircraft carries up to $20 million of coverage per aircraft per occurrence. The twin engine propeller aircraft carries up to $1 million of coverage per aircraft per occurrence.

What kind of medical personnel are on board an air ambulance?

In most circumstances, a Registered Nurse and/or an ALS Paramedic to attend to patients on board. When a patient needs to be transported with a respirator or ventilator, a Respiratory Therapist is required to treat the patient along with a nurse. Neonatal and Pediatric nurses take care of infants in incubators. Specialized physicians, such as Cardiologist, Neurologist, ER Physicians and or Orthopedists, are available upon request.

What kind of medical equipment is aboard an air ambulance?

All of the aircraft are equipped with on board certified Advanced Life Support (ALS) medical equipment. The medical equipment consists of, but is not limited to: cardiac monitors, defibrillators, IV pumps, infusion pumps, IV solutions, medical oxygen, oxygen supplies with all necessary regulators and gauges to deliver oxygen, intubations equipment, respirator/ventilator, FAA approved stretcher, oropharyngeal airways, hand operated bag-valve mask resuscitators, portable suction units, pulse oximeters, blood pressure cuffs, etc.

Do you provide a neonatal or pediatric team to transfer infants or children?

Yes. We provide a team of Neonatal nurses and respiratory therapists to take care of infants in incubators or isolate. We also provide a team of Pediatric medical staff that will attend pediatric patients. In most flights, parents will be able to accompany their loved ones.

Can patients waiting for an organ transplant be transferred on air ambulances?

Yes. We recommend that you contact us prior to the transfer, when you are placed on the transplant list, to discuss our aircraft availability, payment arrangements, and other details. However, due to time limitation, we urge you to compile a list of air transport companies to determine which will respond in the shortest time possible. In addition, make sure to have pre-approved insurance payment guarantee and/or major credit card(s) with available balance.

Are air ambulance companies regulated?

In some states, such as Florida and Texas, air ambulance companies are regulated at a state level. Advanced Air Ambulance, Corp., is licensed in the state of Florida and regulated by the Department of Health and Rehabilitative Services. However, the Federal Aviation Administration (FAA) certifies all of the aircraft.

What kind of aircraft do you have?

We provide a large fleet of aircraft. Our fleet of jets include the popular business jet series Learjet by Bombardier and roomier Gulfstream aircraft. Learjet aircraft are known to be the most comfortable and reliable corporate jets in the world. Our twin-engine propeller aircraft consist of Cessnas and King Air Beechcraft. The air ambulance aircrafts are all cabin pressurized to maintain a smooth and comfortable ride for all patients.

Does Advanced Air Ambulance provide private jets and executive air charter services? Non-medical

Yes we do. Our Advanced Aero Charter division is proud to provide you with air charter service anywhere in the world. You may choose from an executive fleet of Gulfstream, Challenger, Hawker, Lear Jet, King Air, and Cessna aircraft that accommodates any of your executive air charter needs. We coordinate ground support, such as limousine service, at both origin and destination of the flights to ensure smooth and comfortable travel for our passengers.

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